Frequently Asked Questions

What payments do you accept?

We accept the following payment methods:

  1. Mastercard & Visa via Stripe (an Australian secure payment processing system).
  2. PayPal (in Australian dollars) – Paypal accepts a number of different credit cards including American Express, Visa & Mastercard plus they have an e-cheque system.
  3. Direct Bank Deposit (Australia only)

International Payments – can be made by Stripe or PayPal for accepted countries. 

We use Stripe (A payment gateway), and Paypal, which is one of the worlds most recognised & safe methods of credit card payment. All credit card information is transmitted via secure industry standard 1024 bit SSL encryption provided by Stripe and Paypal.

Shipping is automatically calculated if you use our online shop and is charged at cost to use. We do not add a margin or profit from shipping. Occasionally shipping charges may vary from the amount charged at checkout - if this occurs we will contact you to discuss the options.Please see our shipping info section for more details.

We process orders as fast as possible, Processing time can vary between 1-3 business days depending on the volume of orders we are receiving – around holidays times and coming up to Christmas, Easter & Mothers Day can be especially busy.

Our Shipping Policy has more information.

If you are looking for something that is not listed on the site, you may still email or phone us as we can do our best to locate it for you.

Jewellery Findings is a retail store however we keep our pricing competitive as we import our own goods and being solely online keep our priceses as attractive as possible.We sell primarily to small business owners, jewellery designers and also to shops, but also to the general public.If you are after larger quantities of a product shown online, please contact us and we will happily discuss your requirements.

Additions or alterations to orders are possible once an order is placed.If you do need a change or addition, we reserve the right to charge a $3.00 levy to cover labour & bank fees involved if valued under $10.If over $10 please contact us as you may be able to place a second order and request it to be combined.We can advise if this is possible once you contact us.If you request your order be cancelled and refunded we also reserve the right to charge a $3.00 fee to cover bank fees.Cancellations are only possible within 24 hours of an order being placed.

Disclaimer We reserve the right to change, modify, remove or substitute without notice any information shown on the site. Prices are subject to change without notice. Where errors occur in pricing on the shopping cart system we reserve the right to rectify errors or alternatively not supply goods (ie if a price appears as zero in error which can occur when we are adjusting product listing). We would appreciate it if customers would inform us of any damage or defects in goods within 7 days of receipt. We exclude liability to you for any unforeseeable loss or damage which you may suffer as a result of our negligent performance of any services provided to you except in relation to death and personal injury. This does not affect your statutory rights in relation to the goods. You acknowledge that all measurements are approximate and that the reproduction of colours is as accurate as the photographic and production process will allow. We will not be held responsible for products such as epoxy or other heat sensitive products which may be overheated in transit to the customer in the postal system – this is out of our control and we advise customers to select Express Post if ordering items that are heat sensitive to be sent interstate outside Western Australia to minimise the risk.